Other, Pharmaceutical Science/Industry, Technology Based Industry
Pharmacy OneSource, a key business within Wolters Kluwer Health, is a leading provider in the hospital pharmacy market and helps health-systems and health care professionals improve patient outcomes and prevent harm with our Software as a service (SaaS) solutions. If you have strong interpersonal skills, are reliable, organized, outgoing and creative, we would like to hear from you! We offer a relaxed, creative and inspired environment where great people and ideas thrive. We are searching for a Pharmacy Clinical Program Manager to work from a remote office with close proximity to a major US airport.
The Pharmacy Clinical Program Manager is responsible for coordinating and implementing clinical programs that meet the needs of our external customers and internal team. The Clinical Program Manager ensures optimal utilization of Pharmacy OneSource solutions by understanding the unique needs and capacities of each customer. The Clinical Program Manager will particularly focus on use the of Sentri7 - Pharmacy OneSource's cutting edge surveillance system - by facilitating the adoption of our application into the customers' work environment, ensuring successful integration and desirable outcomes. The Clinical Program Manager will provide critical assessments of the customer's practice environment, develop productive relationships with key staff, and provide guidance to customers regarding packaged solutions and related improvement efforts. Internally, the Clinical Program Manager is a subject matter expert who supports team members who require an introductory-to-intermediate level of understanding of the clinical environment and use of our applications in the field.
Evaluate current and prospective customer clinical practices, including type of practice model, clinical capacities and abilities, workflow designs and governance to determine barriers or issues related to achieving optimal patient outcomes.
Advise customers on the appropriate adjustment of their practice model, workflow, policies and procedures based on "best practices", clinical evidence and personal experience.
Assist customers with methods for capturing and reporting data on the value of our offerings, including ROI with regard to costs, quality and productivity.
Link customers to appropriate resources - Pharmacy OneSource and others - that assist in optimizing clinical outcomes.
Support the sales team through facilitating effective product demonstrations, ROI development, and tradeshow support.
Contributes to the on-going development of evidence-based clinical content centered on strategies that address common patient safety, quality, or cost-savings initiatives.
Actively participate in relevant professional organizations while contributing to the science whenever possible.
Contribute to the market presence of the business through whitepapers, blogging, abstracts/posters, speaking engagements, etc.
Partner with customers to facilitate clinical planning, process change management, and revision of clinical workflows to align with evidence-based best practices.
Provide quality and high integrity clinical guidance to customers that will build relationships and generate customer loyalty.
Assist in the training and development of Pharmacy OneSource teammates to facilitate their understanding of the implementation, adoption, and integration of our applications into the customers' current practice model.
Advise appropriate staff on how new feature releases and new modules may improve clinical value for customers.
Doctor of Pharmacy (PharmD); current license to practice Pharmacy within the United States
PGY1 Pharmacy Residency and/or PGY2 Pharmacy Residency preferred, but not required
At least 5 years of experience in hospital pharmacy practice, including:
Hands on experience in developing and implementing clinical services (i.e. anticoagulation, antimicrobial stewardship, medication safety, etc.) across a variety of inpatient settings
Strong understanding of typical intra- and interdepartmental relationships of hospital departments
Ability to demonstrate solid knowledge and understanding of clinical operations in the hospital
Well versed in determining and demonstrating the value of clinical pharmacy services
Excellent written and verbal communication skills with both clinical and non-clinical audiences
Ability to earn trust and build relationships with customers
Self-starter with high productivity, initiative, professionalism and customer service attitude
Ability to multi-task several simultaneous projects; strong time management and prioritization skills
Board of Pharmaceutical Specialties (BCPS) certification preferred, but not required
Wolters Kluwer Health, a division of Wolters Kluwer, is a leading global provider, with approximately 2,600 employees in 36 countries worldwide, of information for professionals and students in medicine, nursing, allied health, pharmacy and the pharmaceutical industry.
Pharmacy OneSource, a key business within Wolters Kluwer Health, is a leading provider in the hospital pharmacy market and helps ...health-systems and health care professionals improve patient outcomes and prevent harm with our Software as a service (SaaS) solutions.