The Confluence Health Pharmacy Manager at Wenatchee Valley Hospital is responsible for managing the operations of the inpatient pharmacy, infusion clinics, and home infusion departments; establishes policies, procedures, standards, and objectives for the provision of services. Evaluates performance and maintains quality assurance. Coordinates with other departments to provide maximum level of services to patients and hospital staff.
Managing to the Confluence Health Vision and Purpose
Leads the process of developing challenging and realistic department purpose and goals, ensuring that they reflect the CH vision, purpose and goals.
Identifies the best methods for accomplishing long-and short-term department goals by creating plans and evaluating department performance objectively.
Helps people connect the department purpose and goals to necessary actions and long-term strategies.
Organizes, coordinates, and prioritizes time and resources to improve efficiency and overcome obstacles.
Gives people authority, resources, and guidance to make decisions and implement them.
Quality Management and Service Orientation
Sets and enforces high standards for the quality of patient care or services delivered by the department.
Incorporates customer needs and concerns into decision making and organizational action.
Recognizes and embraces opportunities for improvement in the service of department and organizational goals.
Collaborates with other departments to create systems and problem solve ongoing issues that impact departmental/organizational goals and/or patient care delivery.
Familiarity with regulatory and accrediting agency standards and how they relate to department services.
Holds self and others accountable for meeting objectives and commitments and adhering to standards even in the face of unforeseen circumstances.
Analyzes problems in a systematic, logical, and timely manner.
Identifies and implements effective and innovative solutions, then evaluates outcomes.
Finance and Budget
Understands basic principles of business budgeting.
Applies key financial concepts to decision making.
Understands how to strengthen the department through good financial planning and implementation.
Develops department budget within designated deadlines, according to all budgetary policies and procedures
Demonstrates fiscal accountability for department resources, and the ability to achieve outcomes within allocated resources.
Recommends ways to reduce expenditures and/or enhance revenues without compromising quality of care.
Adheres to procedures regarding acquisition of, and payment for, goods and services, as evidenced by appropriate and timely processing of requisitions and invoices.
Links financial and performance information.
Listens carefully to others. Actively solicits input from others.
Expresses ideas clearly and effectively. Responds to issues raised by others.
Ensures that people get and understand the information they need to do their jobs and provides feedback that enhances performance.
Demonstrates effective writing skills, able to write clearly and succinctly.
Staff Recruitment and Development
Selects and hires effective people for the department staff. Identifies and fills gaps in department skills and knowledge. Assesses personality and behavioral aspects of potential hires.
Effectively markets department job openings to attract highly skilled staff members to the department or project teams.
Assists people in developing their careers; ensures that people are prepared to assume additional responsibility.
Prevents voluntary departures by maintaining a hands-on approach to developing people.
Coaches people by providing feedback and constructive critique of work, facilitating the development of their problem solving and decision making skills, and documenting their job performance annually.
Follows policies and procedures when necessary to implement progressive discipline.
Provides people with the on-going learning, support, and tools they need.
Encourages cooperation, teamwork, and identifies with the department.
Demonstrates consideration, patience, and helpfulness; shows sympathy and support when someone is upset or anxious, or presents a personal or work-related problem.
Uses techniques that appeal to reason, values, or emotions to generate enthusiasm for work, a commitment to task objectives, and compliance with requests.
Effectively delegates to achieve results.
Conflict Prevention and Management
Facilitates the constructive resolution of conflict.
Addresses concerns in a timely fashion; proactively reduces likelihood of conflict.
Functional Area Expertise
Possesses the functional and technical knowledge and skills to perform at a high level of competence,
Actively pursues new developments in functional area; participates in activities that promote professional growth and development.
BS in Pharmacy and/or PharmD
Pharmacist with 3-5 years of hospital pharmacy experience
Located in the beautiful heart of Washington State, Confluence Health is an affiliation between Central Washington Hospital and Wenatchee Valley Medical Center. At Confluence Health, we are dedicated to improving our patients' health by providing safe, high-quality care in a compassionate and cost-effective manner.
We are dedicated to improving our patients' health by providing saf...e, high-quality care in a compassionate and cost-effective manner.
Our Core Values
•Our patients are the reason for our being, and their needs will drive all of our actions.
•We will treat everyone (including patients, their families, referring offices, and colleagues) with dignity, respect and compassion.
•We will work as a team, utilizing collaboration, active participation and open communication among all physicians and staff.
•We will continue to innovate ways to improve the delivery of excellent, high value care.
•We will measure successes and failures, and use the results to drive further improvement.
•We will be a good neighbor in the communities we serve with donations of time, talent and capital.
•We will be ethical and accountable in all of our decisions and actions.