This position is responsible for delivery of concrete resource services to patients and donors in need of pharmaceutical assistance. They will facilitate work processes for our satellite locations including identification of need, match of medication needs to appropriate assistance programs, education of patient on application completion, follow-up on outcome and communication to team regarding that outcome. There may be minimal travel involved to various satellite locations.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
PRIMARY DUTIES AND RESPONSIBILITIES:
Conducts resource assessment with patient and/or family in light of patient responsibility for pharmacy expenses and capacity of patient and/or family to meet that financial responsibility.
As member of multidisciplinary team, assists patients in securing pharmaceutical assistance through skillful matching of needs to available programs.
Identifies appropriate resources for pharmacy assistance, including identifying potential gaps, reporting gaps to team as appropriate and problem solving with an eye towards improving pharmacy program.
Provides resource information; refers patients and/or their families to other hospital and community resources/services as appropriate.
Accepts referrals for pharmaceutical assistance assessment from members of the multidisciplinary team and responds in a timely manner.
Collaborates with patients, donors, and family members in securing pharmaceutical resources.
Regularly communicates status of pharmacy benefit applications and updates on specific patients to appropriate team members. Prepares productivity reports on activity and documents work as appropriate.
Communicates work across DF/BWCC system as appropriate.
Communicates, consults, and collaborates with a wide range of agencies and specialty programs servicing patient financial and access needs, including Mass. Health or other entitlement programs, Patient Advocate Foundation or other foundations, Mass Medline, and the SHINE program.
Maintains administrative record keeping, including compilation of written reports, statistical reports, progress notes, records of clinic patients and correspondence with community resources and pharmaceutical assistance programs.
Serves as patient advocate in negotiating a variety of systems including but not limited to pharmaceutical assistance programs, insurers, philanthropic entities and entitlement programs, as well as Social Security Administration, CMS, etc.
Researches and maintains current information on pharmacy benefit programs and maintains current data on available resources.
Coordinates and leads pharmacy information update sessions for staff and, as requested, by other departments.
Attends and participates in appropriate pharmacy resource specific meetings, including but not limited to team meetings, BMT/SCT Insurance Rounds, and appropriate Access Management meetings.
Assists with general resource support as needed.
Provides cross-coverage to colleagues as needed.
Bachelor's degree preferred or High School Diploma with Pharmacy Technician Certification required, major in healthcare-pharmacy services preferred. 3-5 years of experience in a healthcare or pharmacy related field preferred. Undergraduate experience may count towards work experience.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Knowledge of pharmaceutical assistance programs and drug benefits preferred.
Ability to follow work processes related to securing pharmaceutical assistance programs, including guiding patient and/or family in application process.
Knowledge of current public assistance programs and regulations, pharmacy benefit structure.
Familiarity with forms applicable to pharmacy assistance programs and capable of guiding patients and/or families through successful completion of applications.
Strong interpersonal, communication, problem solving and organizational skills.
Ability to work independently within the structure of the department and the disease-based teams
Attention to detail, and excellent follow-through
Computer skills including keyboarding, Internet search and MS Office.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
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