Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)
As a Pharmacy Care Technician, your contributions will extend beyond fulfilling prescriptions. You'll be responsible for answering incoming calls and completing outbound calls to/from patients, physicians and pharmacists while ensuring a high level of customer service and maximized productivity. Along the way, you’ll discover the training, support and career opportunities you’d expect from a Fortune 6 leader.
Demonstrate the utmost sensitivity and confidentiality of information while maintaining a high level of professionalism
Promptly and accurately does benefits investigations
Highlight any important notes / requests from the provider in the case
Prioritize and organizes cases to be processed in timely manner proportionate with the need by date
Accurately enter orders into the pharmacy system
Verify validity of prescriptions and documents verification per company procedures
Contact the physician's office to communicate clinical information when needed
Verify secondary insurance with each prescription that requires billing a secondary plan
Work with physician offices to facilitate the process of obtaining prior authorization from third party payers in order to maximize patient’s access to treatment
Monitor, follow up with and record all pending insurance prior authorizations to expedite processing time
Contact patients to arrange delivery of medication; verifies delivery address and collect payment information
Provide excellent customer service to all patients and medical professionals via phone, written communication or in person
Review and advise on medications and treatment plans (based on review of medical case notes, medication list and lab results) to improve outcomes and avoid potential drug interactions.
Discuss with patients life issues affecting medication adherence and provide advice on improving drug regimen compliance.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma or GED
Pharmacy Technician License or National Pharmacy Technician Certification or Pharmacy Technician Trainee License
6+ months of pharmacy related experience (includes retail pharmacy experience)
This role is equally challenging and rewarding. Strong attention to detail and computer skills are required as you consult with and coordinate initial set up and on-going treatment plan for specialty drug patients, refill orders and prior authorizations, confirm prescription orders and information for the automated fulfillment for accuracy. It’s a fast paced, high volume environment where accuracy is essential. The role also requires you to monitor products that have been recalled to ensure safety protocols are followed.
UnitedHealth Group?is working to create the health care system of tomorrow.?
Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.
Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: health care, healthcare, Managed Care, Pharmacy Technician, Optum, OptumRx, UnitedHealthcare, pharmacy, pharmacy technician license, oncology, UnitedHealth Group, retail pharmacy
Job Title Pharmacy Care Technician - Phoenix, AZ
Job Family Pharmacy
Business Segment OptumRx
Job Location Information
Phoenix, AZ United States North America
Additional Job Detail Information
Employee Status Regular
Job Level Individual Contributor
Shift Day Job
Telecommuter Position No
Overtime Status Non-exempt
Internal Number: 849789
About UnitedHealth Group
There’s no company that’s growing faster or more sophisticated in pharmacy benefits than OptumRx. But what’s that mean for your career? Well, for starters it creates incredible opportunities for you to contribute and grow with one of the greatest forces for change in all of health care. As a part of the UnitedHealth Group family of businesses, we’re leading the way to new levels of performance and impact. Bring yourself to OptumRx and start doing your life’s best work.SM
Here you’ll fill far more than prescriptions. As a member of one of our Pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You’ll find unrivaled support and training as well as a wealth of growth and development opportunities. The work that you will do every day ensures our members receive medications that are critical to their health and well-being. Professional growth within our Pharmacy teams means you can step up into new roles and develop your skills across our global company while we provide you with all the support.