HOURS: Full Time- Day Shift with occasional evenings and weekends
SUMMARY: This supervisor role is dual responsible for supervisory and application analyst duties, leadership and management of the pharmacy application teams to meet department, customer and organizational computing needs by implementing new components and ensuring the operational readiness all components. Responsibilities will include the Information Services Willow, Beacon and IT supported pharmacy applications teams such as Pyxis. This position is considered a working supervisor with joint supervisory/management and application analyst duties.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
Directly supervises Pharmacy application teams to ensure maximum efficiency.
Responsible for the day-to-day operations of employees within the team including removing of roadblocks and giving direction on projects and work.
Responsible for directing the work and goals of individual team members including capacity planning.
Identifies indicators of appropriate utilization and performance by evaluating data trends.
Reviews/assesses skill sets of direct reports, identifies skill gaps/deficiencies and develops appropriate training plans to meet customer expectations and departmental goals.
Identifies problem root cause to eliminate future instances.
Uses problem resolution to develop new standards to improve operations.
Prioritizes problem and service requests based on impact to patient care, government regulations and business functions.
Ensures the effective installation and testing of major and minor upgrades.
Plan for new needs in order to support application or other technology implementations.
System and project support duties may be included as part of the responsibilities of this supervisor role.
Ensures adherence to all change control policies and procedures to create repeatable and predictable results.
Other application analyst duties as assigned or to meet resource needs.
Understands vendor maintenance renewal schedule and content of vendor agreements and contracts. Assists in maintenance and contract renewal.
Assists in feedback and output as it relates to audit comments and recommendations.
Assures supporting documentation is up to date and periodically reviewed for completeness.
Input is considered for hiring of new staff.
Attend reoccurring meetings as agreed upon by Manager.
Other duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS:
Bachelor's degree in Information Systems or work related experience equivalent.
Epic (EMR) Willow and or Beacon certification
Proven mentor to teammates to advance projects, work, and goals.
Minimum of 3 years of clinical workflow exposure or the ability to learn such workflows.
Proven ability to keep staff skills aligned with latest and most relevant technologies; ability to routinely assess skill sets, identify gaps and develop appropriate training plans to develop required skills.
Demonstrated ability to manage highly complex IT projects with cross functional teams to deliver projects on time, on scope and within budget.
Experience managing change control processes.
Proven working relationships with past vendors.
Strong customer support skills.
Experience with 24/7 operational support teams.
Proven ability to maintain a supportive, collaborative, and a positive team setting.
Internal Number: REQ-0016068
About Penn Medicine Lancaster General Health
Lancaster General Health is a not-for-profit health system with a comprehensive network of care, including more than 300 primary-care and specialty physicians; outpatient and Urgent Care services; and four hospitals with a total of 786 licensed beds: Lancaster General Hospital, Women & Babies Hospital, Lancaster Rehabilitation Hospital, and Lancaster Behavioral Health Hospital. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community health care system.