This announcement has been posted to current, permanent federal employees. All others should apply to CBSS-1112279-21-PHAR-SAS. The Outpatient Phone Triage Pharmacy Technician is primarily responsible for management of incoming pharmacy phone calls and prescriptions requests; secondary responsibilities include filling prescriptions within the central outpatient pharmacy. Duties include but are not limited to: Receives telephone calls and answers patient inquiries related to process questions. Refers clinical and other judgmental questions to the supervising pharmacist or designee. Documents patient interaction in electronic medical record, as appropriate. Relays information related to medication recalls, shortages and substitutions by contacting patients and/or mailing notifications as directed by pharmacists. Assists supervisor to detect problems with automated refill system. Notifies supervisor immediately of potential or actual system issues. Assists patients with refill requests on medications that are out of refills by collecting prescription information and completing refill request process which involve counting, prepackaging, reconstitution, measuring and selecting required medication items or components, and labeling with prescription and appropriate auxiliary labels. Reviews orders for completeness and fills order accurately, selecting drug products prescribed by their trade or generic name, and assembles completed orders for pharmacist review and check. Maintains Scriptpro for maximum utilization of automated systems through maintenance, appropriate robot usage, inventory management, etc. Fills controlled substances (class II-V) prescriptions for refill, mail out and window patients, in the absence of controlled substance technician Management of CMOP cancellations due to backorders, addresses, etc. Trains and/or orients employees, students and volunteers thoroughly, concerning work procedures as required. Assures that assigned ward inspections are completed and submitted in a timely and accurate manner in clinical measures. Provides adequate training for technicians, pharmacists, inspectors, and students, as assigned. Work Schedule: Monday - Friday 8:00am - 4:30pm or 8:30am - 5:00pm rotating weekends and holidays. Functional Statement: Pharmacy Technician GS-0661-06
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.