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Pharmacy Technician- Call Center
This position will provide front line phone assistance to veterans calling for pharmacy needs, including checking on prescription status, ordering refills, requesting renewal, reviewing refill history, following protocol for providing partials or tracking prescriptions. As part of a consolidated or multi-disciplinary call center, the call center technician interacts directly with other disciplines to meet the needs of callers. Trains new employees in call center support as needed. Duties to include but not limited to: MEDICATION MANAGEMENT SYSTEM FUNCTIONS: Receives incoming pharmacy calls, properly identifying patients and assesses patient needs.b. Reads and interprets Vista and CPRS data to meet the needs of patient callers (or representatives of the patient). Orders refills as requeste
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