About CHOP

We’re seeking breakthrough makers! Children’s Hospital of Philadelphia was built on the belief that we can change lives. Today, in every role throughout our hospital, research institute and care network, the 22,000 members of our workforce are finding new ways – big and small – to make a difference for the patients and families we serve.

If you are ready to challenge yourself, be inspired and grow – no matter what your role – you just may be the kind of breakthrough maker who will thrive at CHOP.

CHOP is also proud to share that we are ranked No. 1 on Forbes' 2022 list of America's Best Large Employers!

Job Summary

Under the leadership of the Director of Pharmacy, the Pharmacy Operations Manager manages all aspects of drug distribution, staffing, workflow; and ensures compliance with hospital policies and regulatory requirements under with respect to Ambulatory/OR core process, the Non-sterile Product Production core process or the Sterile Product Production core process.  Manage process to ensure that patients' pharmaceutical needs are effectively met.  Establish policies, procedures, standards and objectives for provision of services and coordinates with other departments to provide maximum level of services to patient/families and hospital staff.

Job Responsibilities

SERVICE

• Manage all aspects of drug distribution, staffing, workflow to ensure the Department of Pharmacy provides effective and efficient pharmacy services 
  • Manage processes that ensures the Department of Pharmacy provides appropriate, safe and timely delivery of medication to patients.  
  • Manage SOPs to ensure safe, appropriate and efficient preparation and utilization of pharmaceutical products within Children's Hospital
  • Identifies and resolves respective core process problems
  • Monitor efficient stocking of drugs and supplies in the functional pharmacy area of responsibility
• Meet routinely with nurse managers to ensure appropriate and effective pharmaceutical service is provided for the patient call area and their patients.
  • Collaborates with Nursing to develop policies or assist in implementing systems which ensure that timely and appropriate pharmacy services are available to patients.
• Manage and review SOPs every 3 years to ensure that medications are prepared accurately in an appropriate container, labeled in an appropriate manner and stored at the recommended temperature.  
  • Ensure the compliance to established hospital policy and departmental SOPs.            
  • Ensure proper use and maintenance of equipment utilized in the department.  
• Manage the pharmacy area of responsibility to ensure the environment is appropriate and in order relative to physical appearance, functions, safety and staff behavioral performance. Reports and/or initiates corrective action within 48 hours.
• Perform other related duties as assigned by authorized personnel to provide departmental flexibility to patient care needs including those for emergency situations.

PEOPLE

Maintains appropriate and competent pharmacist and technician staff for the efficient and effective operation of the Department of Pharmacy

• Manage orientation, developmental, and competency assessment programs that ensure all pharmacy staff performs all duties and responsibilities with optimal efficiency and safety, as well as, complies with all applicable policies, procedures and standards of the hospital.
• Manage processes that determines workload and delegates assignments to maintain an appropriate staffing level and ensure that the services and responsibilities of the department are provided in a timely and quality manner.  
• Manage processes that monitors duties and responsibilities for all pharmacy personnel
• Manage work performance of the staff; provides and documents formal feedback to personnel when necessary; recommends and initiates personnel action
• Complete staff’s annual performance review within stated deadline.
• Ensure that all pharmacy staff is currently licensed/certified/registered/Act153 and have completed the appropriate annual mandatory education and training

FINANCE
Manages respective core process to ensure that the department operates within budget.  Develops and implement departmental financial stewardship initiatives.

LEGAL
Implements and manage policies and procedures that ensure the pharmacy department that meet all legal, accreditation, and certification requirements: FDA, Board of Pharmacy, Board of Health, DEA, CMS, USP 797, USP 800 and JCAHO

• Leads and coordinates accreditation compliance 
  • JCAHO

QUALITY
Leads and ensures ongoing measurement and improvement of pharmacy operations 

• Manages processes that identifies potential system vulnerabilities, establishes medication safety best practices and facilitates medication safety improvement projects and process efficiencies
• Manage audits and tracer programs.  Respond to results to ensure quality of pharmacy services using PDCA methodology
• Promote and uses lean management principles as the departments “primary tool for ensuring a mindful, high reliability culture” (5S, elimination of waste, JIT, standard work, quality, promote and comply with standardized procedures/work, identify “waste” in ownership process and recommend solutions for implementation, correct abnormal condition 
• Acts as a liaison with nursing and medical staff concerning prescriptions, orders, drug and pharmaceutical detail, patient reactions, errors and complaints.
• Attends monthly unit base QI meetings enhance the appropriate effective utilization of the department for all hospital patients requiring such support
• Investigate and analyze incident reports.

Required Education, Experience, Licenses

• Bachelor's degree in Pharmacy
• Licensed pharmacist in the State of Pennsylvania
• Minimum of two (2) years supervisory experience, OR completion of a PGY1/PGY2 Health System Pharmacy Administration Residency Program

Preferred Education & Experience

• Doctor of Pharmacy degree
• PGY1 Residency
• PGY2 Administrative Residency
• CHOP Lead Pharmacist Position

Additional Technical Requirements

• Extensive knowledge of drugs, medical therapeutics, pharmacokinetics, diagnosis and disease states. 
• Ability to establish and maintain working relationships with various members of the health care teams.  
• Knowledge of practice standards and regulatory requirements. 
• Ability to communicate clearly in oral and written form.

To carry out its mission, it is of critical importance for the Children’s Hospital of Philadelphia (CHOP) to keep our patients, families and workforce safe and healthy and to support the health of our global community. In keeping with this, CHOP has mandated all workforce members on site at any CHOP location for any portion of their time be vaccinated for COVID-19. This mandate also applies to workforce members performing work for CHOP at non-CHOP locations. The CHOP COVID-19 vaccine mandate is in alignment with applicable local, state and federal mandates.

CHOP also requires all workforce members who work in patient care buildings or who provide patient care to receive an annual influenza vaccine. Employees may request exemption consideration for CHOP vaccine requirements for valid religious and medical reasons.

Please note start dates may be delayed until candidates are fully immunized or valid exemption requests are reviewed. In addition, candidates other than those in positions with regularly scheduled hours in New Jersey, must attest to not using tobacco products.

EEO / VEVRAA Federal Contractor