Job summary Looking to grow your career? Be a part of a growing team that’s simplifying pharmacy for those who need it most. Amazon Pharmacy is a full-service, non-retail pharmacy that delivers an effortless medication management experience through convenient packaging, modern technology, and personalized services.
We are seeking talented, bright and driven team members. Join our customer-obsessed team where you can enjoy competitive pay and exceptional benefits.
*** This is a REMOTE, work from home (WFH) position with a casual dress code. Work from home requirements – Be able to provide a workspace that complies with the following: a. You must be able to provide a workspace which should be located in a separate area of the home (not in a high-traffic area) and should not be shared with anyone including other Amazon Pharmacy associates. b. Amazon Pharmacy requires that there be internet, telephone, and electricity connectivity at all times that you are scheduled to work, measured on a regular basis. c. A reliable broadband internet connection, either through DSL, cable, or fiber-to-home (FiOS or Fiber Optic) is required with a minimum internet speed requirement of at least10 mbps download and 5 mbps upload contracted speed. d. Available for inspection to ensure meets requirements e. A remote work arrangement is not designed to be a replacement for appropriate child or elder care. Nor is the work from home arrangement meant to be used in substitute for taking personal days or vacation/ sick time. Associates who need time to accommodate child care needs or personal appointments must work with their direct manager and utilize PTO, applicable paid or unpaid leave, or seek approval for a schedule adjustment if available. f. Workspace must be located in state of Massachusetts or New Hampshire. g. other restrictions could apply
An active, State Board of Pharmacy issued Technician License is required to be considered.
Key job responsibilities ? Enter patient and order information into the pharmacy system ? Provide quality customer service to patients, providers and local pharmacies ? Collect, organize, and evaluate of patient information ? Receive prescriptions sent electronically from doctors’ offices ? Receive written prescription or refill requests and verify that the information is complete and accurate ? Establish and maintain patient profiles, including lists of medications taken by individual patients ? Process new and refill prescriptions ? Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law ? Communicate with patients, providers and pharmacies by telephone ? Transfers calls from providers to the pharmacist when necessary ? Perform other tasks assigned while working in a fast paced environment ? Process and submit insurance claims to all of our customers. ? Analyze and verify all dates of service, billed amounts, and client data for completeness and accuracy ? Research missing and incomplete information resulting in billing errors and denials. ? Address insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients, and pharmacists. ? Work a flexible schedule - shifts can include days, nights and weekends.
? Active and unrestricted in-state Board of Pharmacy License ? Must physically reside in New Hampshire or Massachusetts by date of hire ? High school or equivalent diploma ? Willingness to become Nationally Certified within 1 year of start date - Amazon Pharmacy reimbursement assistance provided ? Must meet minimum work from home requirements (See job description - work area should be secluded, private and secure, as well as internet speeds greater than 10 mbps.)
? National Pharmacy Technician Certification (PTCB or NHA) (some positions available require this certification before hire date) ? Experience recognizing and identifying patient medications ? Demonstrated ability to work as an effective team member in a remote or work from home setting ? Strong organization skills and attention to detail ? 6+ months of experience working with computer and web based tools ? Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.