Principal Willow Pharmacy Application Analyst **Remote Available**
Vanderbilt University Medical Center
Location: Nashville, Tennessee
Type: Full Time
Preferred Education: PharmD
Specialty Practice Areas:
The Principal Willow Pharmacy Application Analyst provides leadership in supporting one or more healthcare, administrative, or financial products or applications (such as Epic Willow) including day-to-day operational issues, break/fix, configuration, maintenance, upgrades and on-call rotations.
Designs, builds, installs, configures, and/or develops software to support clinical, administrative, financial and operational workflows.
Analyzes clinical, administrative, financial or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
May perform analysis and design of supporting technical infrastructures.
Supports clinical, administrative, financial, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
Assists with onboarding and training as needed.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
Bachelor's Degree (Required)
5 years relevant experience
Experience in Epic Willow (Preferred)
Training or experience in Pharmacy or Medication billing solutions (Preferred)
PRODUCT KNOWLEDGE (ADVANCED): Demonstrates high levels of product knowledge. Is often relied upon by others for knowledge of the product and plays a lead role in projects related to the product. Has some experience in developing/supporting applications specific to the product.
BUSINESS KNOWLEDGE (ADVANCED): Demonstrates the ability to apply diverse areas of business knowledge to successfully meet broad work objectives. Knowledgeable, in detail, of the major functions of the primary business units of the company. Able to converse intelligently with users, customers, and management on the impact of technology and competition on the business itself. Capable of discerning the impact of subtle changes in competition and technology. Demonstrates excellent business acumen.
PROBLEM MANAGEMENT (ADVANCED): Demonstrates the uppermost levels of expertise in Incident Tracking and Problem Reporting in challenging and complex situations. Clearly articulates incidents and problems in a way that improves chances of quick resolution. Provides solutions that improve the design and architecture of the system. Makes recommendations that are creative and imaginative while setting a standard for others. Often takes a lead role in highly pressurized situations when there is a need to achieve results.
TECHNICAL ANALYSIS - (ADVANCED): Possesses detailed knowledge of assigned products’ functionality and interactions with other institutional systems. Works with vendors to recommend new functionality. Takes a lead role in addressing highly complex technical issues. Successfully designs, develops, builds, configures, installs, runs reports, and performs maintenance support without guidance from others. Optimizes and standardizes design and build.Successfully handles multi-faceted and highly complex technical support issues. Generates and assigns tasks to others. Shares knowledge and trains others.
CONFIGURATION MANAGEMENT AND PLANNING - (ADVANCED): Demonstrates the ability to apply diverse areas of business knowledge to successfully meet broad objectives independently. Able to communicate intelligently with users, customers, management, and business leaders on the impact of technology changes. Demonstrates ability to anticipate resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, and organize work for a diverse, multi-functional configuration plan. Competently handles multiple plans and projects simultaneously managing to commitments and deadlines while successfully navigating dependencies. Improves workflows and systems in the environment as plan results dictate.
TESTING - (ADVANCED): Demonstrates mastery of test planning, processes, and tools in highly complex test situations. Identifies potential flaws in test plans and takes action to remedy them. Shares knowledge, raises the level of performance of others.
Organizational Impact: Delivers projects/assignments that have a direct impact on goals/objectives of the unit/department that the job is in.
Problem Solving/ Complexity of work: Conducts extensive analysis of situations or data to resolve numerous, complex issues; may involve the input/work of others.
Breadth of Knowledge: Has in-depth level of knowledge within a professional area and working knowledge of other areas.
Team Interaction: May lead mid-sized projects; coaches and guides team members.
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.