The Pharmacy Operations Manager, Compounding is responsible for overseeing the medication distribution systems of the central pharmacy and leading the team of pharmacists, pharmacy technician supervisors, pharmacy technicians, and pharmacy interns that work in these areas. This individual assumes primary responsibility and accountability for the provision of safe, effective and timely medication preparation and delivery in a consistent and reliable manner. This manager is responsible for day to day operations, personnel management and quality oversight of the central pharmacy and is accountable for appropriate financial and human resource utilization in these areas. The Central Pharmacy Operations Manager will actively monitor and, when appropriate, implement improvements in operational efficiency, quality control and financial performance. In short, this manager sets the standard for excellence for the department’s central pharmacy distribution services and designs pharmacy operations to collaboratively, safely and effectively support patient-centered care and clinical pharmacy programs.
The Pharmacy Operations Manager reports to the Director of Pharmacy Operations and works closely with other operations and clinical managers to advance pharmacy practice and patient care services throughout the institution. This manager will also work closely with the Pharmacy Information Systems (Pharmacy IS) team and nursing leadership to ensure pharmacy distribution systems are optimized and properly maintained. This manager will also work with the Director of Pharmacy Operations, Chief Pharmacy Officer and the pharmacy leadership team in the development of goals for the department and work with other managers and colleagues throughout MGH to facilitate the accomplishment of these goals.
Serves as a subject matter expert in pharmacy automation and distribution systems, including decentralized automated dispensing cabinets and centralized carousel technologies
Assures compliance with controlled substance regulations and manages medication use processes to prevent and monitor drug diversion
Collaborates with automation vendors and information services (IS) resources to optimize automated distribution systems to appropriately maintain and control medication inventory and enhance efficiency and effectiveness of the distribution system
Develops distribution workflows that minimize waste and improve operational efficiency, reliability and safety
Oversees the distribution and management of emergency code carts and kits throughout the hospital and ambulatory care areas
Actively monitors and evaluates distribution systems for operational, quality and financial efficiency and routinely benchmarks internally and externally against local and national best practices
Directs the activities of staff who work within assigned areas, oversees staffing models and pharmacist and technician daily coverage of operational areas, provides supervision of staff, and ensures the accuracy of employee timecards and leave records
Manages decentralized pharmacy technicians providing pharmacy distribution services in patient care areas
Oversees pharmacy staff development, new employee orientation, and ongoing training of pharmacy staff
Participates in the recruitment and retention of competent Pharmacists, Pharmacy Technician Supervisors, Pharmacy Technicians and Pharmacy Interns
Performs personnel performance evaluations and implements performance improvement and corrective action plans when necessary
Facilitates and supports staff, resident and student training experiences and competency assessments
Develops and enforces policies and procedures and ensures they are updated, understood and followed by staff in coordination with other members of the management team
Coordinates with members of the supply chain and finance teams on matters related to drug and supply use, inventory management and billing integrity
Maintains an emphasis on ongoing quality, safety and productivity initiatives
Actively manages human, capital, and operational resources to collaboratively support patient care services, medication safety systems, regulatory compliance initiatives, and quality assurance programs throughout the Department of Pharmacy
Maintains effective communication with their staff, other members of the administrative and leadership teams, colleagues throughout the MGH Department of Pharmacy, and other institutional departments
Consistently demonstrates professional attitude and skillfully negotiates conflict to promote collaboration
Acts as a positive role model for other staff members
Mentors pharmacists and technicians, elevating the standard of practice
Assumes other responsibilities in the management of the department as delegated by the Assistant Director of Pharmacy Operations, Director of Pharmacy Operations and Chief Pharmacy Officer
Graduate of ACPE accredited college of pharmacy required
MS Pharmacy Administration, MBA, MHA or other advanced degree preferred
Training and Experience:
Completion of an ASHP accredited PGY1 and PGY2 residency or extensive experience (5-7 years) of institutional pharmacy practice required
Specialized administrative residency training and/or two years management experience in acute care pharmacy setting preferred
Licensure and Certifications:
Licensed or eligible for licensure to practice pharmacy in the Commonwealth of Massachusetts required
Massachusetts General Hospital (MGH) is a 1,035-bed, academic teaching hospital in Boston, MA. It is the largest hospital in New England, and the third oldest in the United States. Consistently ranked as one of the top hospitals in the nation by US News & World Report, Mass General’s history and achievements have earned it a reputation as one of the foremost medical centers in the world for centuries. The hospital's reputation dates as far back as 1846, when the first public demonstration of the use of ether as an anesthetic during surgery took place in the Mass General Ether Dome. MGH is affiliated with Harvard Medical School and conducts the largest hospital-based research program in the U.S. MGH is part of Mass General Brigham which is the health system established by Mass General and Brigham and Women’s Health in the late 1990’s. Currently, Mass General Brigham is made up of 12 hospitals located in Massachusetts and New Hampshire.
Department of Pharmacy: Established in 1845, the Mass General Department of Pharmacy provides innovative and comprehensive direct patient care and operational services to the inpatient hospital and numerous outpatient clinics. The Department of Ph...armacy encompasses a staff of approximately 350 fulltime employees, a $450 million annual drug budget, and 15 locations, including the Gray Main Inpatient Pharmacy, Operating Room Pharmacy, Wang Outpatient Pharmacy, Yawkey Ambulatory Oncology Infusion Pharmacy, General and Oncology Clinical Trials Pharmacy, as well as numerous outpatient and ambulatory oncology pharmacies off-campus. Over 9 million medication doses are dispensed annually and are supported by medication carousels, anesthesia workstations, and automated dispensing cabinets. The hospital has a fully implemented electronic medical record across the institution. Pharmacists are involved in complex medical management, integrated into multidisciplinary teams and provide services such as therapeutic drug monitoring, patient counseling, drug information, medication reconciliation and acute emergency response.