"May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining.
Under direct supervision of the Pharmacy Supervisor or Pharmacist, performs a variety of technical procedures to assist in providing pharmacy services, including verification of prescription refill requests, typing prescription labels, counting and pouring medications, maintaining prescription inventories, balancing and depositing daily revenue, and coordinating the activities of Pharmacy Clerks. Makes members/patients and their needs a primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.
This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
Works closely with pharmacists, team members and other pharmacies to fill prescription orders. Additional duties include but are not limited to; cash handling, robotics, cleaning, inventory support, filing, phone duty. Works with other health care professionals. Works with software applications for inventory management. Performs the responsibilities of a Pharmacy Clerk, as required. Deals with sensitive patient care issues including safety and quality.
In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.