Directing, coordinating and supervising all aspects of pharmacy services within the location to support the department's mission of providing safe, appropriate, accessible, cost effective, high quality pharmacy services in a satisfying manner both to those who receive and those who provide the service. Additionally, accountable for area-wide program design, implementation, maintenance and evaluation responsibilities e.g. pharmacy improvement projects, acts as assistant to Service Area Manager, and assists in mentoring new supervisors. Other duties as assigned.
Organize, supervise and operate location pharmacy services in a cost effective manner; develop, implement and evaluate ongoing design and workflow changes that improve the daily work methods, productivity, service, and resource utilization by staff and members. Perform all aspects of budget accountability for the location; administer the operating budget for the location; assist the Service Area Manager and other location department managers by providing necessary resource information that could impact other cost centers. Routinely monitor ledgers, financial and productivity reports that correlate staffing, drug costs and other operating expenses with work volume. Maintain sound asset management practices and routinely communicate the importance of asset accountability. Develop, design, implement, coordinate, and evaluate area-wide programs and projects as assigned by the Regional Pharmacy Manager and/or Pharmacy Service Area Manager e.g. managerial mentorship, professional development, quality improvement, quality assurance, member service, etc. Accountable for implementing programs to enhance drug therapy and ensure effective and efficient methods of formulary management consistent with department and program goals, objectives, strategies and missions; mentor and develop supervisors in addition to recruitment of potential supervisors.
Develop and retain a competent, motivated professional staff; recruit, interview, select, hire, orient, train, evaluate, counsel, discipline and terminate if necessary all pharmacy staff for the location (supervisor, technicians, pharmacist-in-charge, pharmacists, pharmacy assistants, pharmacy technicians, pharmacy interns) in accordance with organizational, legal, regulatory, organized labor and quality of life standards, policies and regulations. Direct the provision of satisfying pharmacy services to all Kaiser Permanente members; monitor and sustain pharmacy services in compliance with state and federal laws, all regulatory bodies, established quality standards and organizational service standards e.g. The Service and Behavior Guidelines. Implement and monitor member satisfaction measures. Personally investigate, respond and resolve member inquiries and concerns within the location
Integrate and effectively coordinate location pharmacy services with other departments, physicians, other health care professionals and medical office/medical center administration; maintain a productive, collaborative working relationship within the department and the facility; identify and report issues identified as expanding beyond location boundaries; assist the Service Area Manager in resolving such issues where appropriate. Develop, implement, mentor and evaluate ongoing quality assurance and quality improvement monitors; reports outliers to the Service Area Manager; initiate action (s) to address outliers and return them to compliance with established quality standards as defined at the location and/or departmental level. Maintain a contemporary professional knowledge of pharmacy practice; provide routine operational support to insure a clear understanding of daily work group/ work flow issues; maintain requisite pharmacy licensure. Develop and implement programs that support the department's strategic plan and the Program's quality of care objectives and strategies.
Maintain a contemporary knowledge of managerial techniques and skills that insure quality first-line supervision of staff assets. Maintain a contemporary knowledge of safety and security laws, standards and regulations; identify and remedy risks and hazards associated with the work performed; develop safety and security procedures for the workplace within the context of organizational and departmental policies. Identify, justify and procure necessary equipment and supplies needed to perform the daily work by staff; manage capital equipment budgets for location' provide expert consultation to the Service Area Manager in designing, remodeling, renovating and equipping the location pharmacy (s) work space (s).