Pharmacy Technician I/II - Medication History - Duke Regional Hospital (Full-Time/Days)
Duke University Health System
Location: Durham, North Carolina
Internal Number: 226984
Duke Regional Hospital Duke Regional Hospital offers the personal touch and hometown feel of a community hospital while serving as an essential arm of internationally recognized Duke University Health System. Duke Regional has served Durham, Orange, Person, Granville and Alamance counties for more than 45 years. To be successful at caring for our community and have a strong reputation among patients who seek our care, we have 3,500 team members who work together to provide exceptional, compassionate and equitable healthcare 24/7. We are a place of learning and acceptance for team members just starting their careers, as well as an institution of family culture and professional development for employees who have served for decades in our hospital units.Duke Regional has 388 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. We also offer care at our Duke Rehabilitation Institute, Davis Ambulatory Surgical Center, Duke Ambulatory Surgery Center Arringdon, Health Services Center, and Duke Behavioral Health Center North Durham. In fiscal year 2021, Duke Regional Hospital admitted 16,422 patients, performed 18,152 surgeries and welcomed 2,673 babies into the world. U.S. News & World Report ranked Duke Regional Hospital as #9 in North Carolina and #4 in the Raleigh-Durham area for 2021-22. The Human Rights Campaign consistently names us a Healthcare Equality Leader, and we are a Joint Commission-accredited and Magnet-designated hospital.
Work Location: Duke Regional Hospital Pharmacy - Durham, NC
Monday - Friday
10:00 am - 6:30 pm
The Medication History pharmacy technician is a self-motivated, independent pharmacy technician responsible for working collaboratively with pharmacists to perform medication history interviews for patients at Duke Regional Hospital.
Use high-level communication skills to perform a patient interview and obtain a complete home medication list.
Contact retail pharmacies or physician offices to verify the medication history with persistence to achieve the highest level of accuracy.
Ensure complete and accurate documentation for each identified medication in the electronic medical record with careful attention to detail.
Discuss any identified issues related to the medication history with the clinical pharmacist staff to promote high-quality transitions of care.
Provide medication history related pharmacy technician and student training and development.
Participate in departmental goal planning and quality improvement activities, focused on care transitions
Participate in committee, workgroup or team meetings Contribute to development projects (design, implementation, measuring impact)
Maintain familiarity with all departmental programs Perform other related duties incidental to work described herein
General Description of the Job Class
This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, assisting with clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.
Duties and Responsibilities of this Level
To accurately and efficiently follow workflow procedures including prescription processing, medication preparation and distribution to patient.
Restock automatic dispensing cabinets and anesthesia workstations as needed
Answer and screens telephones calls and directs calls to appropriate personnel when needed.
Handle medications in accordance to department, regulatory and legal requirements (e.g., medication records, pulling outdated/unusable medications).
Collaborates with immediate pharmacy team, insurance companies and customers alike to resolve issues, ensure accuracy and deliver a timely resolution of any medication or insurance related concern.
Assist with a variety of basic clinical functions in support of the clinical pharmacist (e.g., medication safety and adherence initiatives, patient follow up calls).
Efficient operation and basic level of technical support for specialty machinery, equipment, devices or software necessary in performing job functions (e.g., carousels, automated dispensing cabinets, compounders, drug delivery devices, retail pharmacy systems).
Deliver medications and supplies to patient care and ancillary areas.
Complete and document all assigned safety and quality activities in compliance with department procedures.
Prepare IV solutions using aseptic technique and/or compound non-sterile medications at select locations.
Manage individual responsibilities while supporting team members and contributing to broader team goals.
Perform other related duties incidental as assigned.
Knowledge, Skills and Abilities
Knowledge of medication names (brand/generic) and basic math.
Attention to detail and persistence in work ethic
5 years (Community/Retail setting preferred)
Experience performing medication histories/reconciliation is preferred
Able to work independently and prioritize responsibilities in a high volume environment ·
Necessary communication and interpersonal skills to maintain effective working relationships with patients and co-workers ·
Takes responsibility for personal and professional growth ·
Must be able to operate a computer, telephone, pager and other pharmacy related computer software and hardware
High school diploma or equivalent and completion of an accredited pharmacy technician-training program. or Acceptance into pharmacy school. or High school diploma or equivalent and one year of pharmacy or health care related experience.
Degrees, Licensures, Certifications
Must be registered with the North Carolina Board of Pharmacy within the first 180 days.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.