The incumbent serves as a Pharmacy Technician in a VISN Clinical Contact (CCC) as part of an interdisciplinary healthcare team. The Pharmacy Contact Center Technician will provide and support administrative and clinical activities as assigned. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 2, section D, paragraph 5a. Education or Experience: A high school diploma or equivalent; or at least 3 months experience associated with the scope of Pharmacy Technician practice. In addition to the meeting the Basic Requirements listed above, GS-6 must meet the following Basic Requirement: GS-6: Certification: Certification by the National Pharmacy Technician Certification Board (PTCB),A COPY OF YOUR CERTIFICATION MUST BE SUBMITTED WITH YOUR APPLICATION. GS-5 GRADE REQUIREMENTS Specialized Experience: Successful completion of a 4-year course of study above high school leading to a bachelor's degree that included at least 24 semester hours of courses related to pharmacy or pharmacy technology; successful completion of pertinent specialized training courses in pharmaceutical and pharmacy services while serving in the Armed Forces is creditable on a month-for-month basis up to the 1 year of experience required for the GS-5 level; or at least 1 year of experience at the next lower level that demonstrates the core competencies (KSAs) described at the GS-4 level. AND You must demonstrate the following Knowledge, Skill, and Abilities: 1. Ability to operate and care for automated dispensing devices and equipment. 2. Knowledge of, and ability to perform, aseptic technique. 3. Knowledge of basic inventory procedures. 4. Knowledge of pharmacy information systems. GS-6 GRADE REQUIREMENTS Specialized Experience: Must have one year of experience equivalent to at least the next lower level (GS-5) that equipped you with the particular knowledge, skills, and abilities (KSAs) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. You must fully meet the KSAs at the GS-5 level which includes: ability to operate and care for automated dispensing devices and equipment; knowledge of, and ability to perform, aseptic technique; knowledge of basic inventory procedures; and knowledge of pharmacy information systems. AND You must demonstrate the following Knowledge, Skill, and Abilities: 1. Ability to solve problems and make recommendations, e.g., troubleshoot operational problems and refer for appropriate action. 2. Knowledge of the operation and care of automated equipment. 3. Knowledge of, and ability to follow, written instructions for compounding with aseptic technique for hazardous materials such as oncology agents. 4. Knowledge, and ability to perform, compounding with aseptic technique for routine sterile products. 5. Knowledge of policies and procedures for inventory management in specialized areas such as emergency carts. 6. Knowledge of the computerized prescription process demonstrated by the ability to input prescriptions and medication orders. References: VA Handbook 5005, Part II, Appendix G28 Pharmacy Technician Qualification Standard Physical Requirements: See VA Directive and Handbook 5019. ["Major Duties: Receives telephone calls from and responds to veterans, their family members and/or legal representatives regarding a broad range of topics, including medication refills/renewals, basic billing inquiries, and procedural pharmacy activities. Routinely reviews computer medication profiles for therapeutic duplication, prescription noncompliance and allergies/drug reactions. Transfers identified patients to a Pharmacist or supervisor, for further evaluation, if needed. Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly and in a timely manner. Uses approved Pharmacy Service protocols when appropriate to satisfy patient medication requests. Consistently documents patient contact and call resolution in VISN CCC software (and CPRS as applicable) to include but is not limited to what was requested, what action was taken and any other information which may be pertinent during future research. Assists in the documentation of medication variances. Seeks assistance from designated Lead Technician, a pharmacist or supervisor when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful. Selectee is responsible for a hardwired, high-speed, and low latency internet connection that is directly connected to the government furnished equipment via ethernet cable (wifi is not allowed). This internet connection must accommodate the performance of your duties and responsibilities with only minimal delays due to unexpected emergencies. Work Schedule: Monday to Friday various shifts between 07:00am and 07:00pm Virtual: This is a Remote position. The salary identified above is for Tomah, WI and may be different depending on negotiated location Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required"]
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
