All the benefits and perks you need for you and your family
Benefits from Day One
Paid Days Off from Day One
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Shift: Monday – Friday, 9:30am – 6:00pm
Location: 582 Monroe Rd Suite 1412 Sanford, FL 32771
The role you’ll contribute:
The Prescription Transfer Technician performs a wide range of supportive duties to assist the Pharmacist in preparing and dispensing medication so that patients receive consistent care. This position works directly with members and facilitates the transfer of maintenance medications. This role is required to understand all pharmacy processes relating to prescription order entry, claims adjudication, fulfillment, and shipping prescriptions. In addition, this position answers incoming calls into the transfer call center. The technician works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist.
The value you’ll bring to the team:
Enters new prescription orders assuring that all information is correct including proper patient, drug, medication directions, refills, and physician are selected at order entry.
Selects correct medications when processing or filling a prescription (checks NDC code) ensuring the prescription is filled correctly and does not activate drugs into inventory without the assistance of the buyers.
Meets call center goals as assigned monthly to achieve appropriate call handle ratio and total callvolume answered while contributing to a reduced abandonment rate.
Understands thoroughly the prescription plan and communicates with members and answers any questions regarding prescriptions, prior authorization process or step therapies.
Explains the transfer process in an easily understood manner based on a member’s knowledge of prescription program to facilitate transfer of prescription to the mail-order.
Keepsa record of daily transfer metrics for the EZ Script program and ensures all necessary information is provided to pharmacists to complete the transfer.
Monitors own queue to ensure that all processes are completed in a timely manner including order entry, adjudicating, and corrections to any orders to ensure a steady flow through production and timely turnaround for the patients.
Maintains an awareness of pop-ups and reads and follows through with all necessary actions. Plays a role in maintaining effective records, deleting any old notes that are no longer needed and adding new relevant information to the patient’s profile to be communicated to the entire staff as necessary.
Selects appropriate shipping method for the order according to pharmacy processes or patient’s request making sure that the correct and most cost-effective method is always used, and the pharmacy service standards are being met.
Communicates any information relative to the order within the comments and ship text to be viewed by QA, Pharmacist, Bookkeeping, Filling and Shipping staff.
Notifies triage team of any canceled orders beyond adjudication to ensure that an accurate perpetual inventory is maintained and communicates any credits with bookkeeping as necessary.
Leaves adequate and understandable notes in the member’s profile and prescription order for any issue that needs to be communicated to other staff members.
Verifies that all member and dependent information is updated and accurate including address, allergy information, phone number, email address, and payment method
The expertise and experiences you’ll need to succeed:
EDUCATION AND EXPERIENCE REQUIRED:
High School diploma or equivalent.
1 year of retail, mail-order, or hospital pharmacy experience or completion of a pharmacy technician student internship in a retail or hospital pharmacy setting in lieu of experience.
A current Florida Board of Pharmacy Technician Registration, RPT. Must complete state required continuing education requirement for registration.
EDUCATION AND EXPERIENCE PREFERRED:
Previous experience in a call center environment
Previous experience in Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entities
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.