General Summary

Designs and implements internal training programs. Creates and coordinates pharmacy staff orientation, manages pharmacy standards, expectations, and measurements that build employee competencies and environment of continuous learning. Provides quality training through effective needs assessments, course design, qualified instructors, and evaluation, training resource materials, and learning reinforcement strategies.

Mission

All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.

Reporting Relationships

Report to the director of pharmacy or designee.

Job Duties

• Assumes responsibility for the orientation and training program.
  • Develops and delivers orientation and training content for all pharmacy personnel and certifies successful completion of orientation and training processes.
  • Stays in close contact with each employee to make employee-specific adjustments.
  • Consults with employee's manager regarding probationary status.
  • Analyzes training needs to develop new training programs or modify and improve existing programs.
  • Ensures all team members have appropriate access to technology and programs required toto complete job duties and functions.
    1. Enters all new pharmacy users into systems and conducts training to automated dispensing cabinets (Pyxis), robotics, Kitcheck, Medkeeper and electronic medical record (EPIC), etc.
  • Reviews the training schedule of new hire pharmacists and technicians.
    1. Works with the management team to ensure training approach meets operational needs and that the training method fits within the practical framework of the day-to-day business.
• Develop and maintain accurate and up-to-date record of all departmental training provided to pharmacists, technicians, learners, and leaders. Conduct post-implementation assessment of pharmacy education and development programs to ensure desired changes are achieved; modify programs to achieve desired results.
  • Design, maintain, and facilitate education and training programs aimed at developing the clinical skills of the pharmacy department staff and ensuring the competency of the pharmacists and technicians involved in pharmacy services.
  • Coordinate efforts to ensure operations meet compliance and quality improvement standards and initiatives, including but not limited to:
    1. Coordinate educational programs to support safe, efficient, and cost-effective use of medications within the OR.
    2. Coordinate education programs to assure compliance within sterile compounding (USP 797) and non-sterile compounding practices (USP 795) and hazardous medication compounding (USP 800).
    3. Ensure that existing automation is being utilized at the highest level of efficiency and develop efficiency standards.
    4. Ensure all training required by regulatory bodies is completed and documented.
  • Plans, implements, and evaluates continuing education programs designed to expand knowledge of staff for professional practice. Maintains records and documentation associated with continuing education programs.
  • Develops/maintains an array of tools to ensure competency. This includes initial competency and annual re-certification for select competencies.
    1. Monitor and ensure completion of competencies to meet departmental, institutional, and regulatory compliance needs.
    2. Maintain records on the successful completion of competencies, including annual competencies.
    3. Coordinates and follows-up on hospital compliance training including UMMS-U programs, pharmacist and technician continuing education, and license renewals.
• Assists each project "implementation owner" in preparing in-service methodology and materials for news policies and procedures, programs, etc. and for programs that re-enforce existing policies and procedures, programs, etc. Administers programs either by personally conducting/delegating training sessions, preparing self- directed tools, or assigning training activities to other personnel.
• Works with the management team to coordinate/maintain all departmental education materials including books, subscriptions, and publications.
• Acts as primary contact/liaison with pharmacy schools and technician training programs.
  • Coordinates pharmacy students and pharmacy technician students Experiential Learning Programs.
  • Precepts pharmacy students and residents.
• When needed/requested, review reports for medication errors, adverse drug events, ineffective service, or other problem identification.
• Participate and/or lead, as pharmacy representative, organization quality improvement initiatives/projects.
• Analyze and implement quality improvement measures for improving organizational performance.
• Participate as a member of local and system pharmacy department and hospital multidisciplinary team committees.
• Maintain knowledge of central and decentralized pharmacist roles and responsibilities
• Oversees the departments' staffing and scheduling functions.
• Organizes focus groups to address employee concerns raised during the annual surveys and during open forum discussions.