All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Shift: Monday – Friday, Day Shift
Location: 582 Monroe Rd Suite 1412 Sanford, FL 32771 (This position will be based at our new Apopka mail order pharmacy effective February 2024)
The role you’ll contribute:
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Primary responsibility is the provision of distributive functions and pharmacy operational tasks, which includes but is not limited to assisting the pharmacist with all duties of preparing and dispensing of medications, inventory management, pharmacy billing and customer service, and regulatory compliance. Performs duties necessary for the effective daily operation of all department services and programs. Accurately responds to prescription dispensing requests, coordinates medication access and adherence, prepares medications for pharmacist review/check, performs claim adjudication and processes customer (patient) account reconciliation.
The value you’ll bring to the team:
Actively performs pharmacy technician functions and maintains active proficiency in pharmacy specific computer systems and operational programs.
Specialty Customer Service Operations, phone and email
Answers incoming customer (patient) and provider calls to the pharmacy in a timely and courteous manner, ensuring standards for Average Speed to Answer (ASA) and Abandonment Rate (AR) are met, if applicable
Place outbound calls to the patients to schedule deliveries of temperature sensitive medications
Processes claims adjudication and copay assistance billing for new prescription orders and refill requests, ensuring appropriate National Drug Code (NDC) selection and shipping method are selected at the time of dispense. Verifies ship date and ship to address, if applicable
Supports needs of the patient as part of a comprehensive patient management program, if applicable
The expertise and experiences you’ll need to succeed:
EDUCATION AND EXPERIENCE REQUIRED:
High School degree or Equivalent
One year of pharmacy technician experience, in a retail pharmacy, mail-order pharmacy, central fill, or hospital setting OR completion of a pharmacy technician student internship at AdventHealth in a retail or hospital setting, in lieu of pharmacy technician experience.
EDUCATION AND EXPERIENCE PREFERRED:
Previous experience in a managed healthcare organization, medical insurance company, pharmacy benefit management or other healthcare related entity.
Specialty pharmacy experience preferred.
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
Florida Board of Pharmacy Registered Pharmacy Technician (RPT) license; must complete state required continuing education requirements
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
PTCB- National Pharmacy Technician Certification (CPhT)
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.