The Pharmacy Supervisor of Infusion Services oversees the daily operations of the pharmacy to ensure that high-quality patient care is provided in compliance with regulations, hospital policies, and practices. The Pharmacy Supervisor coordinates daily workflow and supports the Pharmacy Manager to implement identified process improvements and quality assurance initiatives. The Pharmacy Supervisor works closely with the Pharmacy Manager to support staff recruitment efforts. This individual supports the on-site onboarding and orientation of new staff members and ensures ongoing training and competencies are maintained. It is expected that they be current regarding trends and developments in pharmacy practice and serve as a role model and mentor to the professional and technical staff. The Pharmacy Supervisor is expected to develop and maintain effective working relationships with DFCI personnel. The Pharmacy Supervisor is expected to provide staffing coverage when needed.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, and allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
Management/Leadership:
Staff/Daily Oversight:
Provide daily oversight of the pharmacists, pharmacy technicians and pharmacy co-op students in assigned areas and encourage excellence in work habits, inclusivity, maintaining the pharmacy, and customer service.
Assess daily volume and ensure adequate coverage to meet needs.
Manage lunches and breaks.
Round daily with pharmacy infusion staff in assigned areas to address any concerns they have or issues that arise.
Identify, triage, and resolve any issues related to pharmacy, including patient delays.
Attends regular staff meetings and huddles, leads huddles as assigned.
Ensures compliance with USP chapters, federal and state regulations, and department policies and SOPs and escalates concerns with compliance to Pharmacy Manager.
Schedule/Payroll:
Drafts the Pharmacy Technician schedule for the assigned areas for manager approval.
Maintains the schedule with switches and unexpected absences.
Tracks vacation requests and approvals based on department standards and needs.
Processes payroll for assigned employees.
Quality/Safety:
Work in conjunction with the other pharmacy staff members when a new medication or procedure change is introduced.
Participate in the implementation of pharmacy policies and procedures and SOPs in collaboration with other members of the leadership team and ensure that they are understood and followed by staff.
Participate in the development and implementation of the department’s quality assurance and quality control activities.
Verify that quality controls are being completed and documented daily, weekly, and monthly; identify gaps and escalate to the Pharmacy manager when necessary.
Process Improvement:
Identifies areas of opportunity and presents proposed solutions to infusion pharmacy leadership.
Supports the development and implementation of efficient workflows within the pharmacy.
Participates in quality improvement initiatives and projects.
Human Resources:
Works with the Pharmacy Manager to participate in pharmacy interviews and hiring process.
Coordinates the on-site onboarding and training and orientation of new pharmacy staff members and ensures proper documentation.
Ensures compliance with ongoing training, competencies, and development and ensures proper documentation.
Reinforces proper pharmacy practice and performance in accordance with departmental and Institute policies and procedures, remediates employees as needed and escalates to Pharmacy Manager when necessary.
Supports improvement plans as appropriate.
Committee Work:
Participate in departmental and institute committees as assigned.
Materials Management:
Assists Pharmacy Manager with product changes and transitions as identified.
Provide oversight for reporting and troubleshooting issues with technology such as the selective vertical conveyance (SVC) and Automated Dispensing cabinets.
Other Duties:
Stay current with trends and developments in pharmacy practice and serve as a role model to the professional and technical staff.
Provide coverage for the pharmacy staff, as needed, to provide coverage for illness, meetings, staff vacations and during periods of peak volume.
Other duties as assigned.
Minimum Job Qualifications
Bachelor’s degree or Doctorate in Pharmacy from an accredited college of Pharmacy is required.
Must be licensed to practice pharmacy in the Commonwealth of Massachusetts.
Five years of hospital pharmacy or home infusion experience required.
Two years of sterile compounding required; oncology experience preferred.
At least one year of supervisory experience is required.
Must be licensed to practice pharmacy in the Commonwealth of Massachusetts. Certification in a related pharmacy specialty, or an advanced degree related to a specialty practice area preferred.
Must complete 20 continuing education credits per year to maintain licensure.
Knowledge, Skills and Abilities Required:
Oral and written communication skills.
Attention to detail.
Prioritization and organization of work under stress and time constraints.
Problem solving.
Critical thinking skills.
Management skills.
Possess the ability to prevent and resolve intradepartmental and interdepartmental problems.
Ability to make decisions as part of a multidisciplinary group.
Must have supervisory training, organization, and time management skills in order to achieve departmental goals.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
