The Pharmacy ICCE System Support Services Director directly reports to the Pharmacy ICCE System Administrative Officer. Under limited supervision, the director provides safe and efficient pharmaceutical care resulting in positive patient outcomes to the pharmacy division of MUSC Health. This position is an integral operational partner and collaborates with the administrator in the implementation of various enterprise initiatives. S/he assists in the oversight and integration of medication safety initiatives across the Pharmacy ICCE system, supports the system formulary process, oversees the compounding center and provides leadership to the Pharmacy Residency Program. S/he guides and reports out on a balanced scorecard for each area of oversight across the system and manages special projects as assigned by the ICCE leadership.
1: Communicates and collaborates across disciplines and work areas
• Projects a customer service attitude by being attentive, responsive, courteous and compassionate to customers (e.g., patients, physicians, nurses, and students).
• Facilitate solutions for the department and communicates key messages to area staff.
• Actively participates in departmental and medical center committees, organizations, and task forces representing the entire pharmacy ICCE.
• Liaison for practice sites across the system regarding medication use, safety, and education.
2: Leads and participates in growth and strategy planning
• Works with others to develop short term and long-term goals for growth related to Pharmacy Services.
• Develops strategic initiatives and implementation plans that align with health system goals.
• Works with the Office of Strategy and Development and Affiliations to expand pharmacy services as part of the larger Health system plan.
• Works with the Pharmacy Business Director to create business plans, pro formas and presentations for growth related to services, space and people.
• Finds innovated ways to improve efficiency and expand services with the latest technology.
3: Monitors and develops continuous improvement in management, inventory control, utilization management, and staffing efficiency while achieving quality outcomes.
• Reviews patient safety concerns and works with other healthcare leaders and staff to improve care across the pharmacy system ICCE.
• Ensure pharmacy areas adhere to relevant safety, regulatory, and certification standards.
• Develops, evaluates, revises, implements, and ensures compliance with departmental policies and procedures.
• Complies and monitors local pharmacy quality performance metrics and reports those up through system ICCE leadership as required.
4: Oversees the Pharmacy Residency Program and teaches and educates
• Oversees the residency program by aligning policies and working with the residency program directors
• Precepts pharmacy students and residents on rotations
• Develops and promotes career development for pharmacy staff
5: Responsible for contributing to the financial performance of pharmacy services across the system
• Works with the pharmacy executive team to develop annual operating and capital budget.
• Reviews financial statements and reports timely and makes operating adjustments to meet goals.
• Meets with others within the Pharmacy ICCE or the health system to develop systems and protocols to minimize cost and increase revenue.
• Recommends cost containment programs, policies, and or procedures to ensure efficiency, economy, and effectiveness
6: Supports human capital
• Recruits, hires, evaluates, promotes development and disciplines staff.
• Makes effective recommendation for promotion, demotion, and termination.
• Responds to employee grievances according to established grievance procedures.
• Performs midpoint and annual performance evaluations for the staff directly reporting to him/her
Requirements (Education, Work Experience, Licensure, Registry &/or Certifications)
The position of Director, requires a Doctor of Pharmacy or bachelor’s degree in pharmacy and completion of a management pharmacy residency program; or completion of non-management pharmacy residency program and five years supervisory experience; or equivalent management experience is required. Eligibility for licensure as a pharmacist by the South Carolina Board of Pharmacy. Must maintain current certification in Basic Life Support (BLS). Must be BLS certified at date of hire.
Physical Requirements NOTE: The following descriptions are applicable to this section: 1) Continuous – 6-8 hours per shift; 2) Frequent – 2-6 hours per shift; 3) Infrequent – 0-2 hours per shift
- Ability to perform job functions while standing. (Frequent)
- Ability to perform job functions while sitting. (Frequent)
- Ability to perform job functions while walking. (Frequent)
- Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous)
- Ability to work in confined/cramped spaces. (Infrequent)
- Ability to perform job functions from kneeling positions. (Infrequent)
- Ability to bend at the waist. (Infrequent)
- Ability to squat and perform job functions. (Infrequent)
- Ability to perform 'pinching' operations. (Infrequent)
- Ability to fully use both hands/arms. (Continuous)
- Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous)
- Ability to reach in all directions. (Frequent)
- Possess good finger dexterity. (Continuous)
- Ability to lift and carry 15 lbs. unassisted. (Infrequent)
- Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)
- Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
- Ability to see and recognize objects close at hand. (Continuous)
- Ability to match or discriminate between colors. (Continuous)
- Ability to determine distance/relationship between objects; depth perception. (Continuous)
- Good peripheral vision capabilities. (Continuous)
- Ability to maintain hearing acuity, with correction. (Continuous)
- Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
- Ability to work in a latex safe environment. (Continuous)
- Ability to deal effectively with stressful situations. (Frequent)
About Medical University of South Carolina | MUSC
Founded in 1824 in Charleston, MUSC is the oldest medical school in the South, as well as the state’s only integrated, academic health sciences center with a unique charge to serve the state through education, research and patient care. Each year, MUSC educates and trains more than 3,000 students and nearly 800 residents in six colleges: Dental Medicine, Graduate Studies, Health Professions, Medicine, Nursing and Pharmacy. The state’s leader in obtaining biomedical research funds, in fiscal year 2019, MUSC set a new high, bringing in more than $284 million. Find out more about our academic programs. As the clinical health system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest quality patient care available, while training generations of competent, compassionate health care providers to serve the people of South Carolina and beyond. Comprising some 1,600 beds, more than 100 outreach sites, the MUSC College of Medicine, the physicians’ practice plan, and nearly 275 telehealth locations, MUSC Health owns and operates eight hospitals situated in Charleston, Chester, Florence, Lancaster and Marion counties. In 2019, for the fifth consecuti...ve year, U.S. News & World Report named MUSC Health the No. 1 hospital in South Carolina. Learn more about clinical patient services.MUSC and its affiliates have collective annual budgets of $3.2 billion. The more than 17,000 MUSC team members include world-class faculty, physicians, specialty providers and scientists who deliver groundbreaking education, research, technology and patient care.Founded in 1881, the College of Pharmacy is home to two research centers with renowned endowed chairs. It boasts one of the oldest and largest residency programs in the country and provides a premier pharmacy education by uniting nationally recognized faculty and high-achieving students with the innovative, inter-professional learning opportunities offered at MUSC’s academic medical center.