GENERAL POSITION SUMMARY: Responsible for planning and managing the human, material, equipment and fiscal resources for areas of responsibility and accountable for developing action plans to contribute to the organization’s ability to carry out its mission and accomplish annual pillar goals.

SPECIFIC POSITION SUMMARY: Provides direction and leadership for Inpatient and Outpatient Pharmacy services, Outreach Pharmacy, Remote Order Verification, 340B Program, and Cancer Care of Maine Pharmacy services. Works collaboratively with the pharmacy department leadership team to implement and maintain progressive and best practice health system pharmacy services. Works collaboratively with physicians, nurses and other health-care professionals. Directs the Pharmacy financial operations, personnel, quality, distribution systems, technology systems and all related professional aspects of current hospital/health-system pharmacy practice and systems. Provides fiscal oversight of Pharmacy cost center budgets and related forecasting of financial initiatives. The Director is actively participates in Northern Light Health (NLH) system pharmacy leadership through related councils, teams, task forces and other system meetings. Ensures EMMC compliance with all applicable regulations for pharmacy services including Board of Pharmacy State licensure, Medicare COP, OSHA, HRSA, and Joint Commission Standards. 

Credentials:
* Registered Pharmacist

Education:
* Doctoral Degree

Education equivalent experience:
Essential:
* Pharm.D. AND one of the following: M.S. in Pharmacy Administration, M.B.A., M.H.A., M.P.H., or Health System Pharmacy Practice residency required (commensurate experience may be considered).

* 5+ years of relative work experience required.

Responsibilities:

GENERAL MAJOR DUTIES AND RESPONSIBILITIES: Essential functions are identified by an asterisk. 

A. Responsible for safety* 

1. Insures that the department environment is free from recognized hazards that create a risk of injury to healthcare workers, patients and/or visitors.* 

2. Supports and facilitate open and non-punitive communication between healthcare workers, patients and families regarding clinical and environmental safety on their unit and when interfacing with other units, groups and individuals.* 

3. Supports and facilitate employee and non-employee healthcare workers in reporting and directly and addressing patient and environmental safety concerns.* 

4. Accountable for accident/injury prevention and investigation including root cause analysis, as well as assisting in the return of injured workers to gainful employment.* 

B. Maintains excellence in customer services through measurement and improvement action plans.* 

C. Ensures the efficient and effective operations of processes in the delivery of service/care for areas of responsibility.* 

D. Accountable for budgeting and financial performance.* 

E. Monitors compliance with legal and accrediting requirements related to areas of responsibility functions and services.* 

F. Engages staff in providing and improving service delivery.* 

G. Recognizes staff and others for contributions.* 

H. Commits to assist in EMMC achieving its Equal Employment Opportunity and Affirmative Action goals.* 

I. Conducts ongoing high, middle, and low performer conversations with direct reports including appropriate follow up. Holds direct reports accountable for same with subordinate leaders and staff.* 

J. Creates a self-development plan to improve leader skills, competence, and outcomes.*

SPECIFIC MAJOR DUTIES AND RESPONSIBILITIES: Essential functions are identified by an asterisk. 

1) Supervision: Develops and maintains a work environment that fosters employee participation, recognition and respect such that quality services are provided by a competent staff. 

a. In accordance with established policies, interviews and selects competent and qualified Directors, Managers, Supervisors and Administrative Assistants who support the values and philosophy of the department and the organization. 

b. Ensures newly hired Directors, Managers, Supervisors and Administrative Assistants successfully complete EMMC and department orientations. Develops and maintains a comprehensive department orientation program for newly hired personnel. 

c. Maintains a high level of morale as evidenced by team spirit and a sense of belonging measured through the evaluation of key indicators such as, turnover, absenteeism, productivity standards and direct feedback from employees. 

d. Completes or facilitates timely completion of all employee reports such as, performance appraisals, performance pay increases, time and attendance records, counseling and disciplinary action, in order to ensure the equitable treatment of all employees and the evaluation of employee competencies. 

e. Gives coaching and feedback in a timely fashion. 

f. Develops departmental methodologies to ensure that all employees receive on-going training in order to maintain employee competency levels in specific job procedures and techniques and to ensure orientation to the Mission and Vision Statements and Strataegic Plan. Specific in-service must be documented in the department employee file and group orientation noted in departmental meeting minutes. 

g. Meets with direct reports no less than once a month to update, facilitate growth, act as support, ensure that the pharmacy leadership team are meeting the goals, Mission and Vision of EMMC. 

2) Planning & Fiscal Management Plans: Organizes and monitors departmental programs and services consistent with the goals and objectives of EMMC. 

a. Mutually develops departmental goals with the senior leaders to whom the Director reports and reviews on an on-going basis, but not less than quarterly. 

b. Prepares and submits cost effective Operating and Capital Budgets, in an accurate and timely manner consistent with the provision of quality services and the goals of the departments. This done with the input of the EMMC Pharmacy Leadership team. 

c. Operates the Department within the authorized budget as measured by the actual monthly budget performance reports. 

d. Assists other members of the EMMC Pharmacy Leadership team with developing, maintaining, revising and communicating departmental policies and procedures consistent with EMMC Mission and Vision Statements. These documents are prepared in an accurate and timely manner to ensure compliance with EMMC, regulatory and governmental requirements. 

e. Recognizes the dynamic nature of the health care environment and accordingly anticipates plans and implements necessary changes. Performs this activity in collaboration with other hospital/health-system leaders and caregivers, as appropriate. 

f. Directs staff and program development to focus on improving satisfaction among patients, families, physicians, other caregivers, and payers. 

g. Continuously looks for cost-savings and clinical opportunities as it relates to safe quality patient care. 

3) Performance Improvement: Related to the areas of responsibility, and in conjunction with the EMMC Pharmacy Leadership team, develops implements and maintains relevant performance improvement initiatives consistent with EMMC, regulatory, and governmental requirements. 

a. Assures compliance with health and safety regulations, infection control policies and procedures and occurrence reporting and required follow-up to assure safe, well maintained, and healthy workplace environment. 

b. Promptly recognizes and corrects deficiencies cited by staff, physicians or management and as recommended by internal departments responsible for compliance and external regulatory agencies. 

c. Continuously assesses and evaluates the quality of service delivered in the department in order to ensure the highest possible level of customer satisfaction. 

d. Demonstrates assertive and creative problem solving ability by identifying problem areas affecting customer satisfaction and departmental quality and efficiency. Actions are implemented in a prompt and thorough manner. 

e. Coordinates or delegates all clinical performance improvement activities, generation of protocols, guidelines, and clinical order sets, and improving clinical interventions. 

4) Physician Liaison Activities: Works collaboratively with the Medical Staff and Administration to achieve mutual goals. 

a. Establishes working, supportive relationships with Administrators, Vice Presidents, Chiefs of Services and medical staff members in order to anticipate a wide variety of needs and respond to issues of concern. 

b. Promotes acceptance of EMMC initiatives and is appropriately assertive in order to ensure that organizational and program goals are met. 

c. Develops and implements programs, processes and other appropriate interventions designed to achieve the mutual objectives of EMMC. 

d. Responds to individual physician concerns through 1:1 communications and facilitates appropriate resolutions to identified problems. 

e. Identifies major issues and trends and proposes solutions regarding physician satisfaction levels. Appropriately identifies information that requires communication. 

5) College of Pharmacy Liaison Activities: Works collaboratively with schools of pharmacy leadership to develop and administer student experiential practices and faculty clinical practices at EMMC.

Competencies and skills:

Essential:
* Applies Business Acumen: Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
* Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
* Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
* Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
* Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
* Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Working conditions:
Essential:
* Work with computers, typing, reading or writing.
* Extend body and limbs to reach items.
* Lifting, moving and loading 30 to 50 pounds.
* Continuous sitting.
* Continuous standing.
* Continuous walking.